I cannot tell you how depressing this is. That was an hour ago - I am still staring at the CC Install window telling me 25% with 8-10mins left It all looked good at first because instead of est time of 80+mins it started ripping along and said est time 8-10mins - Great (I thought). After this, I ran the CC Desktop installer again. I then went into my System Preferences and turned off the Proxy settings ( as instructed here in forums) and un-checked 'Use Passive FTP Mode (PASV)'. So I had to then resort to a 'CMD-Opt-P-R' restart.Īfter this, I opened Acitivy Monitor and killed 2 instances of CC shown in there (one was marked in RED and said 'Not Responding'). I even tried booting my Mac in 'Safe Mode' (as suggest in forums) but couldn't install there from ther either as there seemed to be no internet connection (even though it said in System Preferences that I was connected via Wi-Fi to my normal connection) I couldnt even get a connection in a browser window, just 'No internet'. all seems fine but for the last hour it has been stuck at 20.5% and says in grey beneath the 'Installing (20.5%)' 8-10 mins left? Originally for the first few tries, this estimated time for download said 80-84 mins? I tried again (fourth time) to install from CC Installer and it opens a browser page, makes sure I am logged-in and then continues. So in theory, I should have NO CC products on the Mac now. First it froze at 12.5%, then I tried again after removing everything - but even by using Adobe's cleaner utility it said there issues, so I did it all manually by uninstalling EVERY App one by one. I just can't d-load the CC Desktop App at all. I am now seriously regretting this BIGTIME and I am very worried. I decided (after searching/reading for hours and hours) to uninstall CC Desktop and ALL Apps.

(BTW, I know I have an older machine, but until now ALL my CC Apps were working just fine and updating fine ) I am on a Mac 2010 OS High Sierra 10.13.6 and I noticed the other day that my Libraries were not syncing correctly after downloading Photoshop 2020 and illustrator 2020. Repair all ms visual c++ versions that can be repaired.Have there been any further developments with CC Desktop hanging on installation? Ĭheck for, and if available, update your os Then uninstall the cc desktop app, again using the correct uninstaller. Uninstall every cc app including preferences,

If that fails, do a clean cc install following each applicable step:

If that fails go ahead and uninstall using the correct uninstaller from.

Creative cloud installer stuck mac